Shipping policy

Shipping Policy

At Multani Mitti, we are committed to delivering your order safely and on time. We carefully pack every order to ensure your products reach you in excellent condition.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive the available tracking information through your provided contact details.

Delivery Time

We usually deliver orders across Pakistan within 3–5 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • Any promotional free-shipping offer will be subject to the terms and conditions mentioned on our website.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations. Customers are required to provide accurate contact and delivery information when placing an order.

Order Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to courier issues, weather conditions, public holidays, or circumstances beyond our control.

If your order is delayed beyond the expected delivery period, please contact our customer support team for assistance.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Multani Mitti will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided at checkout.

Additional delivery charges may apply if an order needs to be re-shipped due to an incorrect address.

Damaged or Missing Items

Please check your package when you receive it. If your order arrives damaged, opened, or with missing items, contact us as soon as possible with your order number and clear photos/videos of the package and products.

We will review the issue and assist you according to our applicable return and refund policy.

Contact Us

If you have any questions about shipping or your order, please contact Multani Mitti through our website's contact information. Our team will be happy to assist you.

Thank you for shopping with Multani Mitti.